Remote Support & Access Services

ONLINE IT SUPPORT

While TechPro is always happy to visit you in person, we understand that sometimes it’s more convenient for you if we don’t. That’s why, in addition to our onsite support, we offer remote IT assistance—helping both home and business users resolve computer issues remotely, at a time that suits you.

Our experienced technicians are trained in both PCs and Apple products. With a remote IT support session, you'll receive the same high level of service as our onsite clients, explained in clear, easy-to-understand language. The best part? We can assist you from anywhere in the world, as long as you have an internet connection.

WORKING FROM HOME… OR AWAY

More and more people are shifting to remote work, moving away from traditional office setups. With remote access, you can securely connect to your computer from anywhere in the world. Using secure VPN services, we configure connections that can be tailored to your needs. A complete remote desktop environment can be set up to mirror the experience of sitting at your computer—whether you're working from home, the office, or anywhere else. Alternatively, access can be granted only to the files on the remote computer, allowing you to work locally while accessing documents from the remote PC.

TechPro can support all aspects of remote working, including providing high-speed internet and WiFi services, so you can enjoy a fully functional office environment from the comfort of your home. We also offer IT security audits to identify any vulnerabilities in your current network, and provide a tailored strategy to implement the necessary steps to protect your data and safeguard your user identity.

THE BENEFITS OF SECURE REMOTE ACCESS

Remote access is particularly beneficial for users who travel frequently or work on the go, as it eliminates the risk of losing or damaging important data by leaving a laptop behind. With all your files securely stored on your primary computer—whether at home or in the office—your mobile device simply serves as a secure gateway to access those files, keeping your data safe no matter where you are.